Shipping policy

Where do we deliver?

We ship within the United Kingdom including Northern Ireland, Isle of Man, Isle of Wight and Channel Islands.  

 

What are our order processing time?

Once you have placed your order with us, we will dispatch it from our warehouse within 1-3 working days. You will receive a notification email with a tracking number once the order is on its way to you.  Due to Covid-19 and staff shortages, orders are taking up to 14 days to be dispatched and delivered, therefore you may experience some delays with your orders. We apologise for this inconvenience. 

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UK Delivery

Your purchase will be posted using Royal Mail UK Tracked 48 Hour and delivery cost is £4.75.

Due to the impact of COVID-19, unexpected delays can occur.

Please Note: Deliveries to the Highlands of Scotland, to Northern Ireland, Channel Islands or Isle of Man may take an additional two working days. 

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Europe Delivery

Standard via Royal Mail (5-7 working days): £15.00

Express via DHL (2 Working Days): £20.00

Due to the impact of COVID-19, unexpected delays can occur pushing the delivery time to 7-14 business days.

Please note that some deliveries outside of the UK may incur additional customs and duties. Onesta is not liable to pay these fees and unfortunately we have no control over the additional charges.

 

International Delivery

Standard via Royal Mail (5-7 working days): £25.00

Express via DHL (2 working days): £30.00

Due to the impact of COVID-19, unexpected delays can occur pushing the delivery time to 7-14 business days.

Please note that some deliveries outside of the UK may incur additional customs and duties. Onesta is not liable to pay these fees and unfortunately we have no control over the additional charges.